Privacy Policy — cloudfōm

This Privacy Policy explains how cloudfōm ("cloudfōm," "we," "us," or "our") collects, uses, discloses, and safeguards information when you visit www.cloudfom.com and any of our connected applications, including DocLab, AudioLab, PhotoLab, VideoLab, Studio, Lyrics, FindASong, SceneAdopt AI, and HairVisionAI (collectively, the "Services"). By using the Services, you agree to the practices described in this policy. If you do not agree, please discontinue use of the Services.

1. Information We Collect

We collect information in a few different ways, depending on how you interact with the Services:

Information you provide directly — such as files you upload for editing, account details if you create one, and messages you send to us (for example, when contacting support).
Usage and device data — including browser type, operating system, device identifiers, pages viewed, referring URLs, timestamps, and general interaction data (such as clicks and session duration).
Cookies and similar technologies — small data files stored on your device that help the Services function and help us and our partners understand how the Services are used. See Section 2 below.

2. Cookies and Tracking Technologies

We use cookies, local storage, and similar tracking technologies for the following purposes:

Essential cookies — required for core site functionality, such as remembering your preferences within an editing session.
Analytics cookies — used to understand aggregate traffic patterns and improve the Services (for example, via analytics tools such as Google Analytics).
Advertising cookies — used by us and by third-party advertising networks to deliver, measure, and optimize ads, and in some cases to show ads based on your browsing activity across sites.

Where required by applicable law, we will request your consent before setting non-essential cookies, and you may withdraw that consent at any time through your cookie preferences or browser settings.

3. Advertising and Third-Party Partners

The Services are supported in part by advertising. We work with third-party advertising networks and analytics providers — which may include, among others, Adsterra, Media.net, and analytics platforms such as Google Analytics — to display ads and to understand how visitors use our Services. These partners may use cookies, web beacons, and similar technologies to collect information about your visits to this and other websites, in order to provide advertisements about goods and services that may interest you.

We do not control the privacy practices of these third parties, and their use of your information is governed by their own privacy policies. You can learn more about interest-based advertising, and opt out of participating networks, through industry resources such as the Your Online Choices platform (EU) or the Digital Advertising Alliance opt-out page (US).

4. How We Use Information

We use the information we collect to operate, maintain, and improve the Services; to personalize your experience; to monitor and analyze usage and trends; to detect, prevent, and address technical issues, fraud, or abuse; to communicate with you, including responding to support requests; and to serve and measure advertising.

5. Files You Upload

Some of our tools allow you to upload audio, images, video, or documents for processing. We use uploaded content solely to provide the requested functionality (for example, editing or converting a file). We do not sell the content of your uploaded files. Depending on the tool, files may be processed in your browser or transmitted to our servers temporarily for processing, after which they are handled according to our standard retention practices described below.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Uploaded files are generally retained only for the duration needed to process your request and are deleted or expire thereafter, except where you have chosen to save a project to an account.

7. Your Choices and Consent

You can control cookies through your browser settings, including blocking or deleting cookies. Please note that disabling certain cookies may affect the functionality of the Services. Where we display a cookie consent notice, your continued use of the Services after providing consent (or after the notice is dismissed, where permitted) indicates your agreement to our use of cookies as described here, until you choose to change your preferences.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Services are not directed to children under the age of 13 (or the applicable minimum age in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Third-Party Links

The Services may contain links to third-party websites or services, including advertisements. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Users

If you access the Services from outside the country in which our servers or service providers are located, your information may be transferred to, stored, and processed in a different jurisdiction, which may have data protection laws that differ from those of your own jurisdiction.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated version on this page with a revised "Last updated" date. Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at support@cloudfom.com.